Jacqui Zanetti

Jacqui Zanetti

“I am a leadership coach with international experience spanning both strategic and operational work. I have a strong track record in the private, public and not for profit sectors. My specific areas of interests are increasing self-awareness, enhancing personal influence and impact, building confidence and resilience, increasing emotional intelligence for developing quality relationships and leading teams through change.”


Jacqui held a number of business roles in client management, marketing and service management  within major IT global service companies before moving into leadership and organisational development.  She has implemented leadership initiatives internationally, working with board directors to deliver strategic, company-wide programmes.  With over 20 years of coaching experience, Jacqui has worked with clients such as Fujitsu, Barclays Bank, the NHS, Church of England, Tearfund and Essex County Council.  She has coached executives in leading their teams through change, managing group diversity and dynamics as well as building relationships across organizational structures.


  • MSc, Executive Coaching and Behavioural Change, Henley Business School
  • Certificate in Professional Coaching, Henley Business School, 
  • BA (Hons) German with Law, University of Southampton
  • Fellow of the Chartered Institute of Personnel and Development
  • Qualified MBTI® Practitioner

Facilitation approach

Jacqui has a calm and creative approach to coaching.  Her business partnering experience has enhanced her listening skills and enables her to tailor her approach to each client to achieve their goals and succeed in their roles. She uses insightful questions to enhance self-awareness and support them in developing their full potential.  Underlying Jacqui’s approach is a strong motivation to help clients have the time and space for quality thinking and decision making amid the business and pressure of 21st century living.  Aware that leading through change can often be a time of stress as well as opportunity, Jacqui’s coaching enables clients to gain greater clarity into what is important, to be courageous in their choices and to lead with renewed energy and focus.

Examples of recent work

  • Coached a senior leader within the Public Sector to achieve promotion to a position leading the organisation of 30,000 people.
  • Provided coaching to senior leaders within Public Health England managing their teams through major organizational change.  Included supporting them to work through their own emotional response as well as leading the process. 
  • Coached new CEO of a charity as she led it to achieve substantial funding growth, introduced new organisational structures and programme development to underpin extension.
Waverley Learning are very vested in what they’re doing, very committed. They’re dynamic individually and collectively, they are 100% invested to the learners when they go into a program, it really is a sense of ownership of the experience that I don’t necessarily always see with every other vendor or learning partner that we use.
Lisa Smisek - Director of Learning, Kearney
There’s a credibility and a humility that you just sense when you’re engaging with Waverley Learning. I’m personally very drawn to that.
Karen Brown - Director of People and Talent, Tearfund
It is the extent to which Waverley Learning understood all the requirements, the innovation that they brought, the talent they brought. Their whole style takes the frantic pace at which we work out of the equation, the messages comes through really clearly. They’ve tuned into the challenges of our organization and made observations that have given us added value. It’s always based on our needs.
Alison Maher - Head of Learning, GWR
Their Developing Skills course consistently gets the best feedback of any standard developmental course that we offer. They’re clearly doing something right in terms of engagement, for those individuals to realise their own development within that situation. Waverley Learning listen to what’s going on, the chats that they’re having with my colleagues. They’re able to play that back, this is what’s going on in your business. As an organization, they provide great insight into to us.
John Probert - Director, Mercer
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